Refund policy

RETURNS AND REFUNDS

Every piece is made when you order it. Nothing sits in a warehouse waiting.
That keeps the lineup tight and the quality consistent — and it means we
handle returns a little differently than a store with shelves.

IF SOMETHING'S WRONG WITH IT

If your order shows up damaged, misprinted, or defective, we'll make it
right. Reshipment or full refund, your call. You don't need to send
anything back.

Email info@brokenmranchaz.com within 30 days of delivery with your order
number and a clear photo of the problem. If more than one item is affected,
one photo showing all of them works.

IF IT NEVER SHOWS UP

Same deal. If the package is lost in transit, contact us within 30 days of
the estimated delivery date and we'll reship or refund.

IF YOU ORDERED THE WRONG SIZE

We can't take it back. Because each piece is made to order, a size swap
means producing a new one from scratch — there's no restock, because there
was never any stock.

Every product page has a size chart. Use it before you order. Our tees run
true to size; the hoodie runs slightly relaxed.

If you're stuck, email us anyway. We'd rather hear from you than have you
wear something that doesn't fit.

WRONG ADDRESS

If an order comes back to us because the shipping address was incomplete or
wrong, we'll reship it once you send the corrected address. Reshipping cost
is on the customer.

Broken M Ranch · Queen Creek, Arizona
info@brokenmranchaz.com